Salon Policies

APPOINTMENTS

By appointment only. Ruby cannot guarantee availability to guests without reservations. To schedule an appointment, please book here

 

 

CANCELLATION & MISSED APPOINTMENTS

The time you schedule is reserved for your exclusive use. When appointments are missed, or canceled without sufficient notice, we're often unable to fill the vacancy, causing a substantial financial impact on the business.

 

Should you need to cancel or reschedule your appointment with us, we request at least a 24-hour notice. Cancellations with less than 24-hours notice will result in a charge equal to 50% of the scheduled services. A missed appointment will result in a charge equal to 50% of the scheduled services.

 

 

LATE ARRIVALS

We want you to fully enjoy your time with us, so please arrive promptly for your service. Treatments done by Ruby are designed to deliver the most benefit within the time allotted. As a courtesy to our other guests, we're unable to extend service times or issue refunds for late arrivals. While we make every effort to accommodate late arrivals, if you are more than 10 minutes late, your service may have to be rescheduled and our cancellation fee will apply. 

 

 

CHILDREN & ADDITIONAL GUESTS

Due to the size of our studio, children without appointments are not permitted as the salon is not a safe or suitable environment for them. You may not bring any guests that are not being serviced with you.

 

 

HAIR ADJUSTMENTS

If there are any issues with your color or haircut, you have up to 1 week from your appointment date to contact Ruby. If there are any issues with a Keratin Treatment or with a Brazilian Blowout service, you have up to 2 weeks from the date of your appointment to contact Ruby for any adjustments. Adjustments are on a case by case basis and will only be done within the time frame provided above and as long as the hair has not been in any way altered or manipulated by you or another stylist.

 

PRODUCT REFUNDS & EXCHANGES

Retail items purchased from Ruby Red Hair Studio may be returned for an exchange within 21 days of purchase if they have been unopened or lightly used. We do not offer credit towards services for returned retail items. We will not allow returns of significantly used products. We do not offer refunds for any retail items, for any reason, no exceptions.

 

Any and all hair extensions sales are final, there are no refunds or exchanges, HALOCOUTURE Hair Extensions included.

 

 

SERVICE REFUNDS

To ensure you receive the most favorable outcome, Ruby performs thorough consultations that require your participation and honest feedback. All service sales are final, no refunds are given. Should your outcome not match your expectations, please contact Ruby at info@rubyredhairstudio.com

 

 

RIGHT TO REFUSE SERVICE

As a licensed professional, Ruby reserves the right to refuse services at their discretion and dismiss disruptive or abusive clients when necessary. 

 

 

DUTY TO INFORM

Successful service execution requires your full disclosure on client intake forms and during all pre-service consultations. Ruby Red Hair Studio will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of contradicting conditions. 

 

 

SCOPE OF PRACTICE

In California, state law prohibits salon professionals from diagnosing or treating clients with hair, skin or nail abnormalities of any kind. Should your professional determine that you are ineligible for service, we will happily refer you to an appropriate physician. When your condition has been resolved. You are more than welcome to return.

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RUBY LOPEZ - 408.901.9333 - INFO@RUBYREDHAIRSTUDIO.COM
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