COVID-19 Salon Policies:

Times have changed and unfortunately some aspects of your hair appointment will be changing as well to ensure you and I are in a safe and healthy environment. At Ruby Red Hair Studio, we have guests of all ages and with underlying health conditions. Your health and safety -- as well as mine is my top priority.

Thankfully, the studio is designed to provide you with the utmost privacy and is limited to one guest at a time.

SALON UPDATES: Last updated -  5/22/2020

  • I have added a cleaning and sanitizing time of 30 minutes before and after every guest. 

  • Priority will be going to returning clients especially those who were canceled and rescheduled early on.

  • Due to the increased demand for supplies and sanitation equipment, I have added a $2-$5 increase to hair color services, haircuts, and keratin treatments. You can view our pricing and services here.

Prior to your appointment:

  • You will most likely receive a link to visit this page, if you're here, welcome! This will help make your next appointment with us much easier. 

  • If you have an order to self-quarantine, or if you have pending COVID-19 results, please inform me so I can reschedule your appointment until you get your test results back.

  • Do not bring anyone who is not being serviced to your appointment. Only those receiving services enter the salon.

  • Don't forget to bring your mask!

    • If you do not have a mask, I will be providing them to you prior to entering the building. Please let me know so I can bring one when I greet you.

      • Unfortunately, we will not be able to offer services to those who choose to opt-out of a face covering at this time.

      • If you opt-out, you will be asked to reschedule and will be charged a late cancellation fee which is 50% of your scheduled service.

  • Bring a snack! We have decided to suspend beverages and snack services. You are more than welcome to bring your own beverages as long as they can be consumed easily under your face covering (i.e. through a straw). 

  • Only bring in belongings that can be hung from the hooks on our wall or placed on our small grey table.

  • At this time, we are taking cash and credit cards. If you are paying in cash, please be aware that we will not have change to limit exchanging hands.

The day of your appointment:

  • Please wait in your car and text/call me and let me know that you have arrived, I will let you know when to come in.

  • You will be screened with a contact-less temperature reading as well as asking a short health assessment. If you have a temperature over 99.0 degrees or do not pass the health assessment, you will be asked to reschedule.

  • You must be wearing a mask to enter the building and the studio.

    • If you do not have a mask, I will be providing them to you prior to entering the building. Please let me know so I can bring one when I greet you.

      • We will not be able to offer services to those who choose to opt-out of a face covering at this time.

      • If you opt-out, you will be asked to reschedule and will be charged a late cancellation fee which is 50% of your scheduled service.

  • No hugs, handshakes, or high-fives.

  • You will be directed to wash your hands and take a seat.

    • Hand-sanitizer will also be available for use during your appointment.

  • You will need to sign a consent waiver that says you are knowingly aware of the risks to receiving your service in the salon and that we are not liable if you become sick with coronavirus, as we have taken all precautions we have within our ability to keep exposure risk as minimal as possible.

  • Please remain in your seat for the duration of your appointment for the exception of using the restroom

  • Once your service is complete, I will pull any retail products from our shelf for you. Please do not touch any of the retail products. Any samples will also be given to you during checkout.

  • At this time, we are taking cash and credit cards. If you are paying in cash, please be aware that we will not have change, to limit contact.

View information on the State Board of Cosmetology Rules and Regulations

View information on the Center for Disease Control and Infection (CDC) Guidelines

View information on the Barbicide Guidelines

APPOINTMENTS

By appointment only. To schedule an appointment, please book here

 

 

CANCELLATION & MISSED APPOINTMENTS

The time you schedule is reserved for your exclusive use. When appointments are missed, or canceled without sufficient notice, we're often unable to fill the vacancy, causing a substantial financial impact on the business.

 

Should you need to cancel or reschedule your appointment with us, we request at least a 24-hour notice. Cancellations with less than 24-hours notice will result in a charge equal to 50% of the scheduled services. A missed appointment will result in a charge equal to 50% of the scheduled services.

 

 

LATE ARRIVALS

We want you to fully enjoy your time with us, so please arrive promptly for your service. Treatments done by Ruby are designed to deliver the most benefit within the time allotted. As a courtesy to our other guests, we're unable to extend service times or issue refunds for late arrivals. While we make every effort to accommodate late arrivals, if you are more than 10 minutes late, your service may have to be rescheduled and our cancellation fee will apply. 

 

 

CHILDREN & ADDITIONAL GUESTS

Due to the size of our studio, children without appointments are not permitted as the salon is not a safe or suitable environment for them. You may not bring any guests that are not being serviced with you.

 

 

HAIR ADJUSTMENTS

If there are any issues with your color or haircut, you have up to 1 week from your appointment date to contact Ruby. If there are any issues with a Keratin Treatment or with a Brazilian Blowout service, you have up to 2 weeks from the date of your appointment to contact Ruby for any adjustments. Adjustments are on a case by case basis and will only be done within the time frame provided above and as long as the hair has not been in any way altered or manipulated by you or another stylist.

 

PRODUCT REFUNDS & EXCHANGES

Retail items purchased from Ruby Red Hair Studio may be returned for an exchange within 21 days of purchase if they have been unopened or lightly used. We do not offer credit towards services for returned retail items. We will not allow returns of significantly used products. We do not offer refunds for any retail items, for any reason, no exceptions.

 

Any and all hair extensions sales are final, there are no refunds or exchanges, HALOCOUTURE Hair Extensions included.

 

 

SERVICE REFUNDS

To ensure you receive the most favorable outcome, Ruby performs thorough consultations that require your participation and honest feedback. All service sales are final, no refunds are given. Should your outcome not match your expectations, please contact Ruby at info@rubyredhairstudio.com

 

 

RIGHT TO REFUSE SERVICE

As a licensed professional, Ruby reserves the right to refuse services at their discretion and dismiss disruptive or abusive clients when necessary. 

 

 

DUTY TO INFORM

Successful service execution requires your full disclosure of client intake forms and during all pre-service consultations. Ruby Red Hair Studio will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of contradicting conditions. 

 

 

SCOPE OF PRACTICE

In California, state law prohibits salon professionals from diagnosing or treating clients with hair, skin, or nail abnormalities of any kind. Should your professional determine that you are ineligible for service, we will happily refer you to an appropriate physician. When your condition has been resolved. You are more than welcome to return.

Additional Information:

Connect with us!

RUBY LOPEZ - 408.901.9333 - INFO@RUBYREDHAIRSTUDIO.COM
COPYRIGHT RUBY RED HAIR STUDIO | 1700 PARK AVE. STE #20 SAN JOSE, CA 95126